Friday, April 5, 2013

BRAND LOYALTY versus BRAND EROSION

Making choices can be exhausting – mentally, emotionally, and even physically (no one has time today) – for most consumers. With the proliferation of online services, a consumer’s option has multiplied rapidly, and it’s wearing people out.

Think about your own experience in looking for a gadget.  It’s cumbersome to find the right product, service or brand.  The brands that create an online strategy to earn loyalty in 2013 (and reduce erosion through third party websites) are those that will see their revenues grow.  By showing you’re aligned, and communicating in familiar language through multiple channels, a company will establish a certain trust factor that allows customers to make a rational decision.

In today’s society, online communication and social tactics are pushing consumers to the limit by offering a mundane of information that fills the airwaves. Huh?  Well, airwaves use to be TV and Radio, right?  Although TV and Radio still play integral part of society, the internet is quickly taking over the minds of many.

The best time to build or solidify a brand is during recessionary times.  It’s no secret that the great recession has devastated many families and companies. And while some have recovered, consumers continue to feel the pinch in a variety of ways, leading them to fundamentally alter their brand buying behavior.

Your company’s brand is its greatest asset.  Erosion Will only cost you money, stress and a whole lot more.  To learn more about branding, please click here.

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